Talk to Our Support Team
Our support desk runs around the clock, every day of the year. Whether you have a question about a deposit, a bonus wager or your account verification, we are one message away.
Ways to Reach Us
Live chat, email and response times
The fastest route is our live chat. Open it by clicking the chat bubble in the bottom-right corner of any page on robycasino-aud.com, and a real agent joins typically within 60 seconds, day or night.
For anything that needs documents or a longer explanation, email [email protected]. We answer every message within 24 hours, and most get a reply in under 4 hours. Attach screenshots of the issue where you can, as they cut our diagnosis time noticeably.
- Live chat: chat bubble, bottom-right of every page, staffed 24/7, typical wait under 60 seconds
- Email: [email protected], reply within 24 hours (usually under 4)
- Chat and email support are available in English, French and German
- We do not operate a phone line, so chat and email are the two official channels
| Channel | Hours | Typical response |
|---|---|---|
| Live chat on website | 24/7, every day | Under 60 seconds |
| Email [email protected] | 24/7 inbox | Within 24 hours |
| Account verification review | 24/7 queue | Up to 24 hours after documents arrive |
What We Can Fix
Account, payments, bonuses and more
Our agents handle the full range of account and payment matters. That includes KYC queries, stuck deposits and withdrawals, bonus activation, wagering calculations and technical faults such as a game that freezes mid-spin.
For deposit and withdrawal issues we can see your transaction history in real time, so have your username ready. The minimum deposit and minimum withdrawal are both AUD 30, and we never charge fees on either side, which we can confirm for you case by case.
- Account and KYC: uploading ID, proof of address or payment method documents, checking verification status
- Payments: deposits that have not landed, withdrawal timing (0–24 hours once approved), daily and monthly limits of AUD 8,000 and AUD 30,000
- Bonuses: the 100% up to AUD 800 welcome offer with 200 free spins, 35x wagering, weekly reload, 15% cashback, free spin drops and tournament entries
- Technical: game loading errors, mobile browser issues, login problems on our HTML5 web app for iOS and Android
- Responsible gambling: setting deposit limits, loss limits, session reminders, cool-off periods or self-exclusion
Responsible gambling help
If gambling stops feeling like fun, tell us in plain words and we will act. We can apply deposit or loss limits to your account, set session reminders, start a cool-off period or self-exclude you, all through one chat or email request.
For independent, free support, Gambling Help Online is available 24/7 on 1800 858 858, and we will point you to their resources whenever you ask.
Check These First
Quick checks that save time
Three minutes of checking on your side often removes the need to wait on us at all. Most chat queries we receive are answered by one of the three checks below.
If a check does not resolve it, do the check anyway before you message us, because what you see there is exactly what our agent will see, and quoting it speeds up the fix.
- Open the FAQ section on the site: bonus wagering rules, deposit minimums and verification steps are documented there in full
- Check your profile page for KYC status: pending, approved or a missing document request will show under verification
- Review your transaction history in your account before asking about a deposit or withdrawal, and note the reference ID of any payment in question
- Confirm you are on the latest browser version if a game misbehaves, and try a refresh before reporting a technical fault
Business and Media Enquiries
Press, affiliates and formal mail
Journalists, affiliate partners and business developers should not use the player support inbox. Write to our partnerships team at the business contact address listed on the site's affiliate page, and we respond to proposals within two business days.
Roby Casino is operated by Roby Entertainment N.V. under Curaçao eGaming licence 8048/JAZ2024-055. Formal correspondence for the operator goes to the registered office address published in the site footer and licence documentation.
Frequently asked questions
Is live chat available overnight in Australia?
Yes. Live chat is staffed 24/7, 365 days a year, including public holidays. Expected wait time is under 60 seconds at any hour.
How long does email support take?
We reply to every email sent to [email protected] within 24 hours, and most messages receive an answer in under 4 hours.
Do you have a phone number?
No, we do not operate a phone line. Live chat and email are our two official support channels, and both run around the clock.
What details should I include when I contact you?
Include your username, the date and time of the issue, any transaction reference ID, and screenshots if relevant. With these we can usually resolve the matter in the first reply.
Can support set responsible gambling limits for me?
Yes. Ask via chat or email and we can apply deposit limits, loss limits, session reminders, cool-off periods or self-exclusion immediately. Independent help is also available 24/7 from Gambling Help Online on 1800 858 858.