Your privacy at Roby Casino
This Privacy Policy sets out how we, Roby Casino, collect, use, store and share your personal information when you play on robycasino-aud.com. It also explains the rights you hold over your data and how to exercise them.
What data we collect
We collect only the information we need to run your account, verify your identity, process payments and meet our legal obligations under the Curaçao eGaming licence (8048/JAZ2024-055) and Australian gambling rules.
- Identity data: full name, date of birth, email address, phone number, residential address.
- Verification documents: ID document (passport or driver licence), proof of address, and payment method verification required before your first withdrawal.
- Transaction data: deposits, withdrawals, bonuses, wagering history and payment method details.
- Device and connection data: IP address, device type, operating system, browser, and approximate location derived from your IP.
- Gameplay behaviour: games played, session times, bet sizes, win and loss records, and responsible-gambling indicators.
- Marketing preferences: your bonus opt-ins, communication channel choices and consent records.
How we use your data
We process your personal information for specific, defined purposes and never sell it to advertisers.
- Account creation and management: opening your account, authentication and customer support.
- KYC verification: confirming your identity, age and address before your first withdrawal.
- Payment processing: handling deposits and withdrawals across PayID, cards, e-wallets and crypto.
- Fraud prevention: detecting multi-accounting, bonus abuse and suspicious transaction patterns.
- Responsible-gambling monitoring: identifying behaviour that suggests harm and applying your deposit limits, loss limits, session reminders and self-exclusion requests.
- Marketing: sending bonus offers and promotions only where you have consented.
- Legal obligations: tax reporting, regulatory reporting and responses to lawful requests.
Our legal bases for processing
Contract and legal obligation
We process your data to perform our contract with you: creating your account, running the games you play and paying out your withdrawals. Without this data we cannot provide the service you signed up for. We also process data to comply with our legal obligations, including anti-money-laundering and know-your-customer requirements, record-keeping duties under our licence, and cooperation with regulators and law enforcement.
Legitimate interest and consent
Some processing rests on our legitimate interest as an operator: keeping the platform secure, preventing fraud and bonus abuse, analysing aggregated gameplay data to improve our games, and resolving disputes. This interest is balanced against your rights at all times. For marketing communications and non-essential cookies, we rely on your consent. You can withdraw that consent at any time without affecting the lawfulness of earlier processing.
How long we keep it
We retain each category of data only as long as its purpose requires, then delete or anonymise it.
| Data category | Retention period |
|---|---|
| Identity and account data | Life of the account plus 2026 years after closure |
| KYC verification documents | 5 years after account closure, per regulatory requirements |
| Transaction and wagering records | Minimum 5 years, per AML and licensing rules |
| Device and IP logs | Up to 12 months for security and fraud analysis |
| Marketing preferences | Until you withdraw consent or unsubscribe |
| Support communications | Up to 3 years after the last contact |
Who we share it with
We share your data only with parties who need it to deliver our service, and always under written data-processing agreements.
- Payment providers: to process deposits and withdrawals through Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer and crypto networks.
- KYC and AML providers: to run identity, age and sanctions checks.
- Regulators and authorities: the Curaçao eGaming regulator and, where legally required, Australian financial intelligence and law enforcement bodies.
- Game providers: pseudonymous player identifiers used to deliver and settle game sessions.
- Analytics and IT services: hosting, security monitoring and platform performance tools.
Your rights over your data
You control your personal information. Contact us at [email protected] to exercise any of the rights below; we respond within 30 days and may ask you to verify your identity first.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct data that is inaccurate or incomplete.
- Erasure: request deletion where we have no overriding legal duty to keep it.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Consent withdrawal: opt out of marketing at any time, including via the unsubscribe link in every email.
- Complaint: raise a complaint with us first, then with the relevant data protection authority if you remain unsatisfied.
Cookies and tracking
We use essential cookies to keep you logged in and secure the platform, analytics cookies to understand how the site performs, and, with your consent, marketing cookies to personalise offers. Our dedicated Cookies Policy on robycasino-aud.com lists every cookie category and how to manage or delete them in your browser settings.
How we protect your data
All traffic on robycasino-aud.com runs over TLS encryption, and payment and KYC documents are stored encrypted at rest with strict access controls. Staff access is role-based and logged, and only trained personnel involved in verification, payments or security can view your documents. We test our defences regularly, restrict data transfers to secure channels, and notify you and the relevant authority within the statutory deadline if a breach affecting your data ever occurs. If you spot anything suspicious on your account, contact [email protected] straight away; our live chat is staffed 24/7.
Frequently asked questions
Who do I contact about a privacy question?
Email our Data Protection Officer at [email protected], or reach [email protected]; our live chat operates 24/7.
Why do you need my ID before my first withdrawal?
Australian-friendly gaming rules and our Curaçao eGaming licence require identity, address and payment method verification before we release funds.
How do I stop marketing emails?
Use the unsubscribe link in any email, or change your communication preferences in your account settings at any time.
Can I get my data deleted?
You can request erasure of data we hold for marketing or analytics. Transaction and KYC records must be kept for a minimum of 5 years under anti-money-laundering rules.
Do you sell my personal data?
No. We share data only with payment providers, verification services, regulators and platform suppliers who need it to run the service.