Our Terms and Conditions
These Terms and Conditions govern your use of robycasino-aud.com. We run this platform as Roby Entertainment N.V. under licence 8048/JAZ2024-055 issued by Curaçao eGaming. By registering or playing, you accept every clause below, so please read them before you deposit.
Accepting Our Terms
Agreement begins the moment you register an account, log in, deposit funds or place a wager on our platform. If you continue to use any part of our services after we publish an updated version of these terms, we treat that continued use as acceptance of the changes. We recommend you revisit this page regularly, because the version displayed here is the only binding one.
You may decline these terms at any point by closing your account and ceasing play. No wager placed before closure is affected, and we will settle any outstanding balance in line with the withdrawal rules below.
Who Can Register With Us
You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must not reside in a restricted territory. We currently do not accept players from the USA, the UK, the Netherlands, Belgium, Spain, Italy or Sweden. It is your responsibility to confirm that online gambling is lawful where you live before you open an account.
Each player may hold one account only. Duplicate accounts opened with different emails, devices or identities breach these terms, and we may close them and void any associated winnings without refund.
- One account per person, per household, per IP address and per payment method.
- You must provide accurate personal details at registration and keep them current.
- Before your first withdrawal we verify your identity: a photo ID, proof of address and confirmation of your payment method.
- We may request additional documents at any time to satisfy our anti-money-laundering obligations.
Deposits, Withdrawals and Verification
Payment rules
You can fund your account with PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton or cryptocurrencies including Bitcoin, Ethereum and Tether. The minimum deposit and minimum withdrawal are AUD 30 each, and we charge no fees of our own on either side. Withdrawals are processed within 0 to 24 hours once verification is complete, subject to daily and monthly caps.
Funds must come from a source held in your own name. Third-party deposits are returned to the original source. Withdrawals are paid to the same method used for depositing wherever that method supports payouts.
- Withdrawal caps apply per day and per calendar month; we state the current figures in the cashier.
- Any active bonus must be wagered in full before a withdrawal request is accepted.
- Accounts dormant for 12 consecutive months may carry an administrative fee, disclosed in advance, until the balance is zero or activity resumes.
- We may suspend processing during a KYC review until documents are received and approved.
How Our Bonuses Work
Every promotional offer on our platform carries its own terms, and those specific rules sit alongside these general conditions. Unless stated otherwise, bonus funds must be wagered a set number of times before winnings become withdrawable, and each bonus expires if the wagering is not completed within its validity window. The maximum bet permitted while a bonus is active, the games that contribute towards wagering, and any excluded titles are listed in the promotion details.
We reserve the right to withhold, cancel or reclaim a bonus and any winnings derived from it where we find misuse, as described in the prohibited conduct section below.
- Bonus funds are not withdrawable and are not real money until wagering completes.
- Placing single bets above the stated maximum during an active bonus voids bonus winnings.
- Some game categories contribute at a reduced rate or not at all towards wagering.
- Only one active bonus may run on an account at any time unless we state otherwise.
- Free spin winnings convert to bonus funds under the same wagering and expiry rules.
Conduct We Do Not Permit
Our platform exists for genuine recreational play. Any strategy aimed purely at exploiting bonuses, manipulating outcomes or disguising identity breaches these terms, and we treat it seriously. Where we identify abuse we may void bets, forfeit balances, close accounts and report the matter to the licensing authority.
- Fraud, misrepresentation of identity, age or residency, or use of stolen payment details.
- Chargebacks or deposit reversals after funds have been wagered.
- Multiple accounts, syndicated play or coordinated claims against the same promotion.
- Collusion between players or with third parties to manipulate game outcomes.
- Bots, scripts, automated interfaces or any software that interferes with normal play.
- Use of a VPN, proxy or similar tool to access our platform from a restricted jurisdiction.
- Exploiting software errors, incomplete game rounds or pricing mistakes for gain.
Playing Responsibly With Us
Gambling should stay a form of entertainment, never a source of income or a way to recover losses. Our platform lets you set deposit limits, loss limits and session reminders, take a short cool-off period, or self-exclude for a longer term. Once a limit or exclusion is in place we cannot relax it at your request before the stated period ends, and we will do our best to prevent new accounts being opened during self-exclusion.
If we notice patterns that suggest play is causing you harm, we may contact you, suggest limits, or in serious cases suspend the account while we point you towards independent support. Australian players can contact Gambling Help Online at any time on 1800 858 858, free and confidential, 24 hours a day.
Closing Accounts and Raising Disputes
You may close your account at any time by contacting our support team, reachable by live chat on the website or by email at [email protected], 24 hours a day. We will confirm closure once any pending bets settle and any withdrawable balance is paid out. We may also close or suspend an account ourselves where these terms are breached, where required by law, or where we believe play poses a risk of harm.
If you have a complaint, raise it with support first and keep your reference number. Most matters resolve at that stage. If you remain unsatisfied, you may escalate the complaint to management, and where it is still unresolved you may refer it to Curaçao eGaming. These terms are governed by the laws applicable to our licence in Curaçao, and disputes fall under that jurisdiction unless mandatory local consumer law gives you a different forum.
When We Change These Terms
We may amend these terms from time to time to reflect new games, payment methods, regulatory requirements or operational changes. The effective date at the top of this page tells you which version is current, and we notify registered players of material changes by email or an in-platform message at least 7 days before they take effect, unless a change is required immediately by law or the regulator.
If a change reduces your rights in a significant way, you may close your account before the effective date and we will honour the previous terms for any wagers already placed. Continued play after the effective date means you accept the revised terms in full.
Frequently asked questions
How old do I have to be to play at Roby Casino?
You must be at least 18 years old, or the higher legal gambling age of your jurisdiction. We verify your age during KYC before your first withdrawal.
What happens to my bonus if I bet more than the maximum?
Bets above the stated maximum during an active bonus breach the bonus terms, and we may void the bonus and any winnings it generated.
Can I open a second account for promotions?
No. We permit one account per person, and duplicate accounts used to claim multiple bonuses may be closed with winnings forfeited.
How do I self-exclude from the platform?
Contact our 24/7 support team by live chat or email and request a cool-off period or self-exclusion. Once active, we cannot lift it early at your request.
Who governs disputes if support cannot resolve my complaint?
Escalate to management first, and if the matter remains unresolved you may refer it to Curaçao eGaming, our licensing authority.